TalentBurst Healthcare and Life Sciences (Agency) is dedicated to delivering exceptional service and ensuring safe, high-quality patient care. We adhere to the Joint Commission’s Standards for Healthcare Staffing Services.

As a client, you can be confident that our processes ensure every healthcare professional we place meets the Joint Commission’s rigorous requirements.

To demonstrate compliance, TalentBurst Health and Life Sciences provides clients with a written overview of the following service features:

1. Subcontractors

Agency will not engage subcontractors to provide Healthcare Professionals unless agreed to in advance by Clients. Agency may utilize subcontractors to fulfill obligations as part of its offerings, where necessary and appropriately agreed to in advance by Clients.

2. Floating

Available shifts are determined by the Healthcare Professional’s competencies which are reviewed by the Agency for compliance with Client requirements. Clients may float Healthcare Professionals to another department or unit if (i) the Healthcare Professional has the appropriate certifications and credentials, (ii) the Healthcare Professional has demonstrated prior competency for the floating shift, and (iii) the department or unit must be a like department or unit (i.e., comparable clinical diagnoses and acuities).

3. Competency Review

In accordance with Client requirements and The Joint Commission standards, Agency pre-screens Healthcare Professionals for the standard procedures, technology, and necessary skills to provide quality care, treatment, and services. It is the Client’s responsibility to confirm competence through observation and feedback related to the services performed at Client facilities. If the facility determines the Healthcare Professional is not competent, they are responsible for ending access to shifts and notifying Agency.

It shall be the responsibility of the Client to cooperate in a review or evaluation of each Healthcare Professional’s ability to perform specific job functions upon completion of the assignment or shift. Agency relies on the Client’s feedback to accurately assess and reassess the competence of the Healthcare Professional on an ongoing basis based on the Client’s report of clinical performance.

4. Orientation of Healthcare Professional

Agency orients Healthcare Professionals to its policies and procedures. Clients orient Healthcare Professionals to the facility and its policies and procedures, including, but not limited to, dress code, physical layout, and equipment, and to validate competency and ability of Healthcare Professionals to safely use such equipment.

5. Independent Contractors

Healthcare Professionals placed on assignment by Agency are Agency employees and are not Independent Contractors. It is the Agency’s policy to not use Independent Contractors.

6. Incident and Error Tracking System

Upon notification of incidents and/or errors, Agency documents and tracks all incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided. Information gathered, tracked, and analyzed will be shared and reported to Clients, regulatory bodies, and The Joint Commission as required.

7. Communicating Occupational Safety Hazards/Events

Clients shall notify Agency about occupational safety hazards and events (e.g., workplace injuries, illnesses, incidents, close calls/near misses) related to Healthcare Professionals within 24 hours after the occurrence of each such hazard or event. Client agrees to initiate communication with Agency whenever an incident/injury report related to the Assigned Provider is completed

8. Requirements for Healthcare Professionals Specified

Agency shall only provide Healthcare Professionals to Client who possess the qualifications specified and/or agreed upon by both Parties.

9. Staff Matching Requirements

Agency verifies that the Healthcare Professional’s licensure, certification(s), education, and work experience meet the Client- and state-specific requirements for the shift. 

The TalentBurst Healthcare and Life Sciences, Inc. office, located in Natick, MA, is open Monday through Friday from the hours of 8:00 a.m. – 5:00 p.m. Eastern Standard Time. Our local telephone number is (508) 628-7500. For after-hours coverage and emergencies requiring immediate resolution, a 24-hour on-call Clinical Manager is available.

Our goal is to always provide Customers with a consistent level of service. If you are dissatisfied with our service or that provided by one of our healthcare professionals, we encourage you to contact your Account Manager to discuss the issue. TalentBurst Healthcare and Life Sciences has processes in place to resolve hospital client complaints effectively and efficiently. If the resolution does not meet your expectations, we encourage you to call the TalentBurst Healthcare and Life Sciences corporate office at (508) 628-7500. A corporate representative will work with you to resolve your concern.

Any individual or organization that has a concern about the quality and safety of patient care delivered by a Healthcare Professional, which has not been addressed by TalentBurst Healthcare and Life Sciences management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636.

TalentBurst Healthcare and Life Sciences demonstrates this commitment by taking no retaliatory or disciplinary action against Healthcare Professionals when they report safety or quality of care concerns to the Joint Commission.